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Effective date: October 28, 2026.

This storefront, including the Earthly Derm offer, is operated by GW Imports LLC.

Earthly Derm 90-day satisfaction guarantee

For the Earthly Derm offer, contact us within 90 days after delivery if you are not satisfied to request a refund. Opened or used products, including an empty container, remain eligible under the satisfaction guarantee. This guarantee does not restrict mandatory consumer rights.

If your order was sold with a longer guarantee, including a previously advertised 90-day guarantee, we will honor the terms offered when you purchased. This update does not shorten an existing order's guarantee.

How to request a refund

Email support@americanwellnesslabs.shop with your order number and purchase email. Explain the issue; photos can help with damaged or incorrect items but are not required to prove dissatisfaction. We will provide the return instructions and correct destination if a return is required. Do not send a return to the business address without instructions.

Refund amount and return costs

Under the Earthly Derm money-back guarantee, an approved refund covers the amount paid for the eligible product, applicable taxes and any original standard shipping charged for that product. No restocking fee applies. If a physical return is required for a change-of-mind or satisfaction claim, you pay the return postage; we will disclose the return destination and any applicable return requirements before you send it.

For damaged, defective or incorrectly supplied products, we cover any required return shipping and offer an appropriate replacement or full refund. We do not charge you to correct our error.

Processing and payment method

We review your request and any required return and notify you of the decision. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to display the credit. If it has not appeared after that period, contact us for assistance.

Exchanges and exclusions

Contact us for replacement of a damaged, defective or incorrect item. Gift cards and damage caused by misuse are not covered by the voluntary satisfaction guarantee unless applicable law requires otherwise. An exclusion cannot override a guarantee expressly offered with your order.

Subscriptions and disputes

A refund request does not by itself cancel future subscription renewals; tell us if you also want to cancel the subscription. Canceling future renewals does not automatically refund an earlier order. See our Subscription and Cancellation Policy. Nothing here restricts your right to contact your payment provider or exercise legal remedies.

GW Imports LLC
661 Cypress Lake Blvd
Deerfield Beach, FL 33064-5090, United States
Email: support@americanwellnesslabs.shop